A stubhub ticket refund is usually only available when the event is cancelled or the tickets you received are invalid. StubHub works as a resale marketplace, so most purchases are final once confirmed. If the event is postponed, your tickets remain valid for the new date and you normally won’t get a stubhub ticket refund unless the organizer officially cancels the show. Buyers may qualify for a refund if tickets fail to scan at the venue, the seller never transfers them, or the listing details were incorrect. To request a stubhub ticket refund, contact StubHub support through your order page and submit proof of the issue as soon as possible after the event problem occurs.
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